All Systems Operational

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Uptime over the past 90 days. View historical uptime.
Standard Instance Operational
90 days ago
100.0 % uptime
Today
Login Page Operational
90 days ago
100.0 % uptime
Today
Calls Tab Operational
90 days ago
100.0 % uptime
Today
Evaluations Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Real-Time Operational
90 days ago
100.0 % uptime
Today
Instance Wide Operational
90 days ago
100.0 % uptime
Today
Restricted/US Instance Operational
90 days ago
100.0 % uptime
Today
Instance Wide Operational
90 days ago
100.0 % uptime
Today
Login Page Operational
90 days ago
100.0 % uptime
Today
Calls Tab Operational
90 days ago
100.0 % uptime
Today
Evaluations Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Real-Time Operational
90 days ago
100.0 % uptime
Today
EU Instance Operational
90 days ago
100.0 % uptime
Today
Instance Wide Operational
90 days ago
100.0 % uptime
Today
Login Page Operational
90 days ago
100.0 % uptime
Today
Calls Tab Operational
90 days ago
100.0 % uptime
Today
Evaluations Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Real-Time Operational
90 days ago
100.0 % uptime
Today
USWest04 Operational
90 days ago
100.0 % uptime
Today
Cluster Wide Operational
90 days ago
100.0 % uptime
Today
Login Operational
90 days ago
100.0 % uptime
Today
Interactions Tab Operational
90 days ago
100.0 % uptime
Today
Evaluations Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
System Wide Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 11, 2026
Scheduled Infrastructure Upgrade
Completed - The scheduled maintenance has been completed.
Apr 11, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 13:00 UTC
Scheduled - Upcoming scheduled maintenance notice

As part of our commitment to providing a seamless experience, we will be performing a scheduled infrastructure upgrade for Looker. This enhancement is designed to provide increased platform stability and improved reporting performance.

Scheduled Window: Saturday, April 11, 13:00 – 17:00 UTC

Service Impact: Access to reporting dashboard would not be available during this time.

We appreciate your patience as we work to strengthen our reporting infrastructure.
Apr 2, 15:47 UTC
Apr 10, 2026
Degradation in Interactions Processing
Resolved - This incident has been resolved.
Apr 10, 22:46 UTC
Monitoring - A fix has been implemented, and we are currently monitoring the results.
Apr 10, 19:26 UTC
Identified - Dear Client,

We have identified an issue where recent interactions for non-PCI traffic are not being reflected on the dashboard. Our team is actively working to resolve this, and we will share further updates as progress is made.
Apr 10, 18:36 UTC
Apr 9, 2026

No incidents reported.

Apr 8, 2026

No incidents reported.

Apr 7, 2026

No incidents reported.

Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026
Observe.AI Maintenance: (Planned Downtime)
Completed - The scheduled maintenance has been completed.
Apr 4, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 06:30 UTC
Scheduled - We will be undergoing a scheduled maintenance on April 4, 2026 and you might experience a downtime of 10 minutes.

Service Impact: Users may experience intermittent connectivity or brief periods of service unavailability during this window.
Mar 30, 15:44 UTC
Apr 3, 2026

No incidents reported.

Apr 2, 2026
[Standard Instance] Issues While Accessing Observe.AI Instance
Resolved - This incident has been resolved.
Apr 2, 06:22 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 1, 13:49 UTC
Identified - Dear Client,

We are currently investigating an issue where the Observe.AI instance may be inaccessible. The issue has been identified, and our team is actively working to mitigate it. Further updates will be shared as soon as more information becomes available.
Apr 1, 13:32 UTC
Apr 1, 2026
Mar 31, 2026

No incidents reported.

Mar 30, 2026

No incidents reported.

Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

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