[Interaction Processing] Degraded Performance

Incident Report for observeai

Resolved

The health of the Observe.AI dashboard has continued to stay healthy, so we are considering this resolved.

If you have any questions, please reach out by creating a support ticket at https://help.observe.ai/hc/en-us

Thank you,

Regards,
Observe.AI Technical Support Team
Posted Jul 24, 2025 - 12:35 UTC

Monitoring

Calls are being processed at an accelerated rate to clear the backlog. We will be monitoring the progress of this processing to ensure that it continues to trend in a positive manner.
Posted Jul 23, 2025 - 19:29 UTC

Investigating

We have identified an issue affecting call processing, which is delaying calls from appearing on the dashboard. Our team is actively working to restore the platform to normal operation.

Thank you for your patience,
Observe.AI Technical Support
Posted Jul 23, 2025 - 18:05 UTC
This incident affected: Standard Instance (Calls Tab) and System Wide.
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