[Standard Instance] Latency in call processing

Incident Report for observeai

Resolved

All Observe.AI services have been restored. Thank you for your patience, and If you have any questions or experience any issues, please contact Observe.AI Technical Support via the Help Center.

Thank you!
Observe.AI Technical Support
Posted Feb 04, 2026 - 09:19 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Feb 03, 2026 - 19:15 UTC

Identified

The issue has been identified and a fixed is being implemented.
Posted Feb 03, 2026 - 17:09 UTC

Investigating

We have identified an issue that is causing delays in interaction processing. Our team is actively working on implementing a fix, and we will provide updates as progress is made.

Thank you for your patience.
Posted Feb 03, 2026 - 14:19 UTC
This incident affected: System Wide.