The issue stands resolved and all interactions should be available on the dashboard. In case of any issues seen, please raise a ticket with support via the Help Center.
Posted Aug 28, 2024 - 05:11 UTC
Monitoring
Calls are being processed at an accelerated rate to clear the backlog so that the platform can return to a healthy state. No actions will be required for this to take place.
We will be monitoring the progress of this processing to ensure that it continues to trend in a positive manner.
Posted Aug 27, 2024 - 20:48 UTC
Identified
We have identified an issue causing calls to be delayed in reaching the dashboard. We are currently working on returning the platform to a normal state.
Currently, no calls are expected to be lost due to this issue, they are still stored on our side and will processed as expected.
Posted Aug 27, 2024 - 18:59 UTC
This incident affected: Standard Instance (Calls Tab).