The issue is now resolved. Please reach out to Observe.AI Support for any further questions.
Posted Jun 24, 2026 - 20:24 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jun 24, 2026 - 19:02 UTC
Identified
We have identified the issue and a fix is being implemented.
We will share the next update as soon as we have additional information.
Posted Jun 24, 2026 - 18:01 UTC
Investigating
We are currently investigating increased latency affecting the Interactions tab for a subset of customers. Users may experience slower-than-normal load times when accessing interactions, applying filters, or navigating between interaction records.
Our engineering team is actively investigating and working to mitigate the issue.
We will share the next update as soon as we have additional information.
Posted Jun 24, 2026 - 17:19 UTC
This incident affected: Restricted/US Instance (Calls Tab).