All Observe.AI services have been restored. Thank you for your patience and If you have any questions or experience any issues please contact Observe.AI Technical Support via the Help Center.
Thank you! Observe.AI Technical Support
Posted Oct 03, 2025 - 01:00 UTC
Monitoring
All previous interactions have been processed, and interactions are now being processed as expected going forward. We will monitor to ensure processing looks stable for a time longer before considering the issue resolved.
Posted Oct 02, 2025 - 23:04 UTC
Update
We continue to work through the backlog and monitor the progress to ensure success. We'll continue to provide updates as they are available.
Posted Oct 02, 2025 - 20:06 UTC
Identified
Some tenants within the Restricted/US Instance are experiencing a delay in interactions being processed. We are aware of the issue and are actively working on restoring the normal workflow.
No interactions during this time are expected to be lost and are fully expected to be ingested as part of the remediation for this issue.