The issue affecting Reporting Merge functionality has now been fully resolved. All reporting features are functioning as expected.
We appreciate your patience and understanding while we worked on this. If you have any questions, please reach out by creating a support ticket at https://help.observe.ai/hc/en-us
Thank you,
Regards, Observe.Ai Technical Support Team
Posted Feb 14, 2025 - 10:42 UTC
Update
Dear Client,
The issue affecting report downloads has now been resolved. However, the Reporting Merge issue is still being worked on, and our team is actively working towards a resolution.
We will provide regular updates as we make progress. If you have any questions, please reach out by creating a support ticket at https://help.observe.ai/hc/en-us
Thanks and Regards, Observe.Ai Technical Support Team
Posted Feb 12, 2025 - 19:49 UTC
Update
Dear Client,
In addition to the ongoing Reporting Merge issue, you may also experience issues with report downloads. Our team is actively working on resolving both, and we will provide updates as soon as more information becomes available.
Thanks and Regards, Observe.Ai Technical Support Team
Posted Feb 12, 2025 - 18:33 UTC
Identified
Dear Client,
We are currently experiencing an issue affecting reports that rely on the Reporting Merge functionality. All other reports remain unaffected. Our team is actively working on a resolution.
We will provide regular updates as we make progress. If you have any questions, please reach out by creating a support ticket at https://help.observe.ai/hc/en-us
Thanks and Regards, Observe.Ai Technical Support Team
Posted Feb 12, 2025 - 17:07 UTC
This incident affected: Standard Instance (Reporting), Restricted/US Instance (Reporting), and EU Instance (Reporting).