Dear Client, The team has been monitoring closely and we have not seen any traces of recurrence of the issue. While we will continue to monitor at the backend, the incident is now marked as resolved.
If you are using the data out API to extract data, request you to please re initiate the connection for Friday (20th June) and Saturday (21st June) as complete data should now be available on the dashboard.
Please feel free to contact the support team for any further queries.
Thanks and Regards Observe.AI Technical support team
Posted Jun 23, 2024 - 00:33 UTC
Monitoring
A fix for this issue has been implemented and the interaction details are being loaded into the system which will allow them to appear in reporting and within the data-out APIs. We are monitoring the progress as our system works through the backlog of interactions.
We will provide an update once this backlog has cleared.
Posted Jun 21, 2024 - 17:22 UTC
Identified
Dear Client,
You might be facing intermittent issues and partial discrepancy in the availability of data while loading the reporting-dashboard and extracting data via the data-out APIs. The team has identified the issue and are working on the resolution.
We will keep you posted with regular updates. In case of any other queries, kindly create a ticket with support via https://help.observe.ai/hc/en-us
Thanks and Regards Observe.Ai Technical Support Team
Posted Jun 21, 2024 - 08:03 UTC
This incident affected: Standard Instance (API, Reporting).