All Systems Operational

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For more information visit our Help Center: https://observehelp.zendesk.com/hc/

Uptime over the past 90 days. View historical uptime.
System Wide Operational
90 days ago
100.0 % uptime
Today
Login Page Operational
90 days ago
100.0 % uptime
Today
Calls Tab ? Operational
90 days ago
100.0 % uptime
Today
Evaluations Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
99.96 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Apr 27, 2024

No incidents reported today.

Apr 26, 2024

No incidents reported.

Apr 25, 2024
Intermittent issue with Reporting and Data-out API services
Resolved - Dear Client,

We have monitored the processing progress and it is now back to normal levels.

Thank you for your patience during this time.

Thanks and Regards
Observe.Ai Technical Support Team
Apr 25, 09:51 UTC
Monitoring - Dear Client,

We have been monitoring the services and the pipeline is running normally. However please be assured that we will continue to monitor.

Please feel free to contact the technical support team via https://help.observe.ai/hc/en-us incase of any other queries.

Thanks and Regards
Observe.Ai Technical Support Team
Apr 24, 18:23 UTC
Identified - Dear Client,

You might be facing intermittent issues while loading the reporting-dashboard and extracting data via the data-out APIs. The team has identified the issue and are working on the resolution.

We will keep you posted with regular updates. In case of any other queries, kindly create a ticket with support via https://help.observe.ai/hc/en-us

Thanks and Regards
Observe.Ai Technical Support Team
Apr 24, 11:45 UTC
Apr 24, 2024
Apr 23, 2024

No incidents reported.

Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024
[Interaction Processing] Degraded Performance
Resolved - We have monitored the processing progress and it is now back to normal levels.

Thank you for your patience during this time.
Apr 16, 22:52 UTC
Monitoring - A fix has been rolled out to increase the processing speed to work through the backlog that had accumulated. We will be monitoring to ensure that the backlog clears and we return to a normal state.
Apr 16, 22:16 UTC
Identified - We have identified a slowdown in the processing received by our system. We are still successfully receiving interaction information that is being sent to us, though it is not currently processing at an expected speed.

We are working on rolling out a fix for this and will communicate those updates as they occur.
Apr 16, 21:09 UTC
Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

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